Frequently Asked Questions

“Another success last night – I loved  it -tasty bread, lovely texture and relished the comforting butternut squash soup. But the quote of the night was from my husband ‘what’s this cake?  That is the best cake I have ever tasted – so light and tasty!!!!’ So loved our Thursday night out IN supper thank you”.

A bread, soup and sweet stuff subscriber from Bewdley

What do I get in my order?

Look at the subscription bundles page for more details. You will get one type of sourdough, one type of soup with two portions included and one type of sweet treat with four portions.

If you select bread only or bread and soup then these are what will be delivered.

Am I in the delivery area?

Please email me with your address. I aim to reply to you within 2 working days. The delivery area will be close to the micro bakery of the doorstep baker in Bewdley. It will be an area that evolves over time. It may also depend on other subscription deliveries to ensure it is efficient and cost effective. Once it has been confirmed that you are in the delivery area, you will be sent details of how to subscribe, how the doorstep baker works and the terms and conditions.

What if I don’t like certain foods?

When you contact me about a subscription, I will email you with a form asking about anything you really don’t like, other dietary issues, allergies and intolerances. All food delivered will be labelled with allergen ingredients.

The doorstep baker is an opportunity to try new foods and exciting tastes. You get handmade products and with this comes a surprise each week. Let me know if something is really not for you. I will see if if I can offer a replacement.

Can I collect my order?

I only provide delivery for subscriptions.

What if I know I’ll be out when you are going to deliver?

This is okay. For a deposit of £5 I can leave your delivery in a plastic, lidded box in a place you have specified on the customer details form, e.g. porch. I will send this form out to you before subscribing. You will get your £5 deposit back at the end of your subscription, once I receive the box back. Please leave your empty box outside, in your specified area, for me on delivery day each week.

Can I have my soup delivered in a jar?

Yes. Please provide me with 2 x 1 litre clean sealable jars. Or I can give you two new ones for a small charge. Just let me know at any time during your subscription. You keep the jars when your subscription has ended.

What if I’m not in the delivery area?

Sorry if you aren’t in the delivery area. The delivery area is kept to a distance that is efficient and achievable for this small business. It may be that the area is increased in the future.

You may have a work address or trusted person that can accept your delivery and is in the area. Please ask them first and then enquire to me with their address. I will let you know if it is possible to deliver to them. The doorstep baker will not be held liable for the delivery once it has been delivered.

What if I have life threatening allergies or an intolerance to certain foods?

Please read the allergens page fully. We would need to have a discussion about your allergy(ies) or intolerances before signing up for any subscription. A member of my family has life threatening allergies. From experience I am aware that what is safe for one person is not neccessarily safe for another, even with the same allergy. Intolerances, however, may be less affected by cross contamination factors or use of ingredients packaged in areas with other foods.

Can you cater for a vegan diet or gluten free?

The sourdoughs are vegan friendly and many of the soups are dairy free or the dairy can be left out. I do not currently offer a dairy free sweet stuff subscription or a gluten free subscription. I will look into whether it it possible to offer these in the future.

What happens when I go on holiday?

Please let me know a minimum of a week before your delivery that you will miss. I can update your subscription. If you have missed this deadline of a weeks notice, perhaps you would donate your delivery that week to a friend, neighbour or family member if they live nearby?

What happens when the doorstep baker goes on holiday?

The doorstep baker will close for holidays as well. This will be about 4-6 weeks over the year. I will let you know these dates as far in advance as possible.

What if I want to cancel at the last minute or buy a subscription by tomorrow?

As this is a small subscription based business it means that I plan a long way ahead for the food orders. I order a certain amount of stock to reduce waste and make sure the weekly deliveries are carried out effectively. Cancellation of a subscription needs to be at least a week before your next delivery. For new subscriptions, if there are subscription slots available, they will often start within a couple of weeks. If there is a waiting list I will let you know.

Are your premises inspected by the local authority?

Yes. I am registered with the local authority and my premises can be inspected at any time by the local authority. I have completed the Food Hygiene and Safety level 2 training.

Do I have to pay using BACS?

I don’t carry cash on my deliveries and BACS is an easy secure way to pay online. The account number and sort code will be supplied on your invoice. You just need to set up the reference as your name, so your payment can be idenified easily by me.

You can use paypal to pay me. I will send you further details if you need to do this.

What are your terms and conditions?

These are fairly straightforward. I will email you a copy when you request to subscribe with me at the doorstep baker.

I love something you made and I want it again!

Due to planning ahead for a small business there will be certain deliveries aleady accounted for. If you really like something, send me an email to let me know and I’ll see if this can be accomodated within your subscription time. If you have any other recipe or flavour ideas you’d like to let me know about please do so. Sharing and creating is a great way forward!

I have other questions

No problem. Please contact me on thedoorstepbaker@gmail.com I aim respond to your question within 2 working days.

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